The Role of Health Information Systems in Health Services

Abstrak

The development of information technology has had a significant impact on healthcare service systems, especially in primary healthcare facilities such as community health centers (Puskesmas). This study aims to gain an in-depth understanding of the role of health information systems in supporting healthcare services at Puskesmas X. The method used is qualitative research with data collection techniques through semi-structured interviews with healthcare workers and Puskesmas managers who are directly involved in using the health information system. The data were also supplemented with field observations and relevant document studies. The results show that health information systems, such as Electronic Medical Records (EMR) applications, play an important role in improving the efficiency of healthcare workers, accelerating services, and enhancing the accuracy of patient data recording. In addition, the system facilitates access to information that supports medical decision-making and coordination among healthcare staff. However, the study also identifies various challenges, such as limited technological infrastructure, insufficient training for healthcare workers, and user resistance to the transition from manual to digital systems. The study concludes that with continuous training support, infrastructure improvement, and policy strengthening, the implementation of health information systems at Puskesmas can be optimized to improve the quality of healthcare services.