Literature Study: Analysis of Insurance Procedures for Shipping Goods Through J&T Express

Abstract

Insurance procedures in shipping goods at J&T Express play an important role in providing protection against the risk of damage, loss, or delay of goods during the shipping process, thereby increasing customer confidence and minimizing potential losses for both parties. The purpose of this study is to analyze the insurance procedure for shipping goods through J&T express based on research results from various scientific sources and experts in their fields. This research uses a qualitative method with a literature approach, which aims to examine various literature, documents, and secondary data sources related to the problems identified. Based on the conclusions obtained from the findings or scientific sources, it is concluded that the problems in the insurance procedure for shipping goods through J&T Express, namely, rejected insurance claims, slow claim processes, inappropriate compensation values, difficulties in submitting claims, and inappropriate damage or loss.  The efforts to solve the problem by analyzing and understanding insurance procedures, collecting evidence and documentation, reporting in a timely manner, submitting insurance claims systematically, and coordinating with customer service. This will help J&T Express in the insurance procedure for shipping goods by increasing the efficiency of the claim process, ensuring smooth communication between the company and customers, and strengthening customer confidence in the services provided.