SYSTEMATIC LITERATURE REVIEW ON HEALTH HUMAN RESOURCE MANAGEMENT STRATEGIES IN IMPROVING HEALTH WORKER PERFORMANCE

Abstrak

The performance of healthcare workers is a crucial factor in determining the quality of healthcare services. However, healthcare worker performance in Indonesia still faces various challenges. Data shows that productive working time for healthcare workers at Community Health Centers (Puskesmas) is only 53.2%, with only 13.3% of that time spent on direct healthcare services. Furthermore, approximately 56% of the 175,000 healthcare workers complain about low incentives, while Indonesia is among the five countries with the lowest levels of healthcare worker motivation in the world. These conditions highlight the importance of implementing effective healthcare human resource (HR) management strategies to improve healthcare worker performance. This study aims to systematically analyze various healthcare HR management strategies for improving healthcare worker performance. The method used was a Systematic Literature Review (SLR) following the Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) protocol. The literature search was conducted through Google Scholar, the Garuda Portal, and SINTA databases, covering publications from 2021–2026. Fifteen articles meeting the inclusion criteria were analyzed using a thematic synthesis approach.