Empowering Outpatients to Use Mobile JKN for Queue Registration at RSUD Bangil

Alya Nurryta Putri; Fita Rusdian Ikawati; Lilik Afifah; Nur Hamid Abdullah; Dewi Anggih Surya Permatasari; Elsa Andara Dita Amellia; Shevia Dwi Nugraheni; Widya Lailatur Rofida; Syahfira Nur Jannah; Immaculata Vettha Sarasvati Widasari; Erva Mar’atul Mahmudah

doi:10.32832/amk.v4i4.2788

Alya Nurryta Putri Institut Teknologi, Sains, dan Kesehatan RS. dr. Soepraoen Kesdam V/BRW
Fita Rusdian Ikawati Institut Teknologi, Sains, dan Kesehatan RS. dr. Soepraoen Kesdam V/BRW
Lilik Afifah UOBK RSUD Bangil General Hospital
Nur Hamid Abdullah
Dewi Anggih Surya Permatasari Institut Teknologi, Sains, dan Kesehatan RS. dr. Soepraoen Kesdam V/BRW
Elsa Andara Dita Amellia Institut Teknologi, Sains, dan Kesehatan RS. dr. Soepraoen Kesdam V/BRW
Shevia Dwi Nugraheni Institut Teknologi, Sains, dan Kesehatan RS. dr. Soepraoen Kesdam V/BRW
Widya Lailatur Rofida Institut Teknologi, Sains, dan Kesehatan RS. dr. Soepraoen Kesdam V/BRW
Syahfira Nur Jannah Institut Teknologi, Sains, dan Kesehatan RS. dr. Soepraoen Kesdam V/BRW
Immaculata Vettha Sarasvati Widasari Institut Teknologi, Sains, dan Kesehatan RS. dr. Soepraoen Kesdam V/BRW
Erva Mar’atul Mahmudah Institut Teknologi, Sains, dan Kesehatan RS. dr. Soepraoen Kesdam V/BRW

DOI: https://doi.org/10.32832/amk.v4i4.2788

Keywords: Mobile JKN, Digital Literacy, Online Registration, Outpatient Services

Abstract

Mobile JKN is a digital platform launched by BPJS Health to simplify access to healthcare services, particularly through its online queue registration feature. Despite its benefits, many users still struggle to operate the application due to limited digital literacy. This community service program aimed to enhance public competency in utilizing the Mobile JKN app for outpatient registration at RSUD Bangil. The activity involved direct health education, live app demonstrations, and personal guidance for patients and their families. Effectiveness was evaluated through pre- and post-activity questionnaires measuring knowledge improvement. The results indicated a significant increase in participants’ ability to independently use the online queue function. This initiative is expected to contribute to digital transformation in healthcare services and improve the efficiency of outpatient registration procedures.