Evaluation of Soft Skills Training to Improve Performance Using Interpersonal Skills of MSMEs at Cafana Coffee

ABSTRACT


INTRODUCTION
In recent years in the city of Padang, coffee shops have grown quite rapidly, on average located in locations close to youth activities.The increase in coffee consumption in Indonesia, especially Padang in particular, is due to the fact that currently there are many coffee shops that sell a variety of coffee products with a more modern touch.Coffee shop is one type of business that is currently developing amid other businesses that provide various choices [2].In this case, it is necessary to develop soft skills for employees so that employees are able to provide satisfactory performance.Therefore we carry out community service with the title "Evaluation of soft skills training to improve performance using interpersonal skills of umkm at Cafana Coffee" [3].

METHOD
The implementation method in this evaluation activity uses the method of transferring knowledge to the target community.The implementation is as follows: 1. Approach and socialization to the object of community service which is not only to analyze problems, but also to collect supporting data.2. Conducting counseling and understanding to the owner of UMKM Cafana Coffee Padang.

Evaluating the response and response of the user community to the results of community service. o Preparation Activities
This Preparation Activity includes several procedures: a. Preparing materials b.Site survey c.Taking care of licensing letters d.Make a proposal and process the approval of the location of community service.o Screening After maximizing preparation, screening then becomes the next agenda.There are several stages involved: 1. Prepare speakers and organizers before the event 2. Ensuring all tools are ready to be brought to the location 3. Ensuring all event needs such as transportation, souvenirs and banners.
o Activity Implementation This activity is related to the implementation of PKM with the scheduled time.The existing activity plan: i. PKM opening by students ii.Presentation of PKM Team Lecturer Material iii.Socialization to expand Cafana coffee business soft skills to business owners.iv.Closing (Documentation) o Evaluation This activity is an important part of continuous innovation and improvement in the future, in connection with the achievements or limitations that still exist during the implementation of PKM.

RESULTS AND DISCUSSION
This training is expected to increase work productivity and make their confidence increase, it can be seen that the provision of soft skills improvement and development training provides great benefits to companies and employees at cafana coffee.
This training provides several results for employees in serving customers.as spoken by cafana coffee employees: The service performance provided by the organizing committee that I personally feel is quite satisfying and quite professional.Like light things such as friendliness and always giving a smile as a good performance.
The output achieved from this community service activity is that with the soft skills training to improve performance by using the interpersonal skills of MSMEs at Cafana Coffe, it is hoped that it can improve making someone much better in the work environment, starting from how to lead, communicate, behave, and manage other work.

CONCLUSION
Based on the community service that has been carried out, starting from preparation, screening and implementation of activities, it can be concluded that providing soft skills training conducted at cafana coffee is very helpful in improving the quality of work of these umkm employees.When the quality of employee work increases, the quality of the product also increases and the number of skills possessed by the umkm employees.